About Overstock Overstock.com started in 1999 selling surplus and returned merchandise but has expanded into also selling new products. In 2010, the internet retailer had its first billion-dollar year. Overstock.com is the first major retailer to accept bitcoin as a payment method. Within the first 22 hours of beginning to accept bitcoin, they received over 800 orders paid in bitcoin. Types of products that customers can buy on Overstock.com include apparel, jewelry, baby products, home improvement products, rugs, furniture, kitchen products, art and crafts supplies, electronics and pet supplies.
Annual Sales Overstock has sales for events and holidays throughout the year, including Presidents' Day, Black Friday and After Christmas. During sales, shoppers can find deals on products marked down as much as 70%.
Customer Service Customers can contact Overstock's Customer Care Specialists at 1-800-843-2446. The specialists are available from 8 a.m. to midnight EST on weekdays and from 9 a.m. to 11 p.m. EST on weekends. Texting is another way of getting into contact with customer support but has a different number: 1-385-257-9241. International customers have the option of emailing Overstock for customer service at
[email protected].
Live Chat Overstock offers customer support through live chat too. Customers can get help through Overstock's live chat 24/7. Click on "contact customer care" on Overstock's website to find a link to their live chat option.
App Info Overstock has an app available for Android and iOS devices. Customers get exclusive coupons and notifications about new deals through the app. They also get real-time delivery updates.
Loyalty Program Customers can get 5% cashback rewards on their purchases when they sign up for Overstock's loyalty program Club O. Members have access to special deals that give up to 40% back in rewards, and they earn rewards for writing reviews up to a value of $40 per review. Overstock gives Club O members priority service when they contact customer service.
Store Credit Card Shoppers can apply for the Overstock Store Credit Card to receive exclusive discounts throughout the year. They will also earn $30 in rewards if they make a $300 purchase within 90 days of opening the account. Financing options with periods of six months, 12 months, 18 months and 24 months are available with the Overstock Store Credit Card too. There isn't an annual fee for this store credit card.
Email Newsletter Coupon Overstock provides an email newsletter coupon for 15% off when shoppers sign up for their email newsletter subscription. Subscribers also receive exclusive offers throughout the year.
New User Discount New customers can get a 10% off coupon by checking Overstock's coupon page and clicking the "activate" button for the new customer coupon. A link to this page is found at the bottom of Overstock's website under the "More Ways to Shop" header as "Overstock Coupons."
Referral Program Overstock gives customers and their referrals a $10 off $100 coupon for each successful referral. Customers must create an Overstock customer account to participate in the referral program.
Anniversary Sale Overstock sometimes has anniversary sales where customers have gotten great deals on patio furniture, throw blankets and other items.
Price Matching Price matching is a perk for Club O members. If Club O members find a better price for an identical product on Amazon, Walmart, Wayfair, Target, Staples, Home Depot, Bed Bath & Beyond or Hayneedle, they can claim a price match. Customers can only get a price match up to three times per month.
White Glove Delivery Overstock offers white glove delivery services for oversized items. Customers can specify which room they want the oversized item placed in, even if the delivery workers must climb two flights of stairs. Up to 15 minutes of unpacking and up to 15 minutes of light setup without tools is also included with Overstock's white glove delivery.
Payment Options In addition to common payment options, Overstock accepts bitcoin and Klarna as payment. Klarna is a buy now, pay later service that can break up payments into several installments.
