Lulus, an online clothing retailer founded by a mother-daughter duo, is a treasure trove of dresses—from flowy maxis to one-of-a-kind cocktail gowns. The online shop is renowned for its wedding selection, which includes stunning styles for brides, bridesmaids and guests. In addition to dresses, Lulus offers an array of tops, bottoms swimwear, shoes and accessories. Lulus offers an exclusive line designed in-house, as well as collaboration collections with top brands.
Shipping Policy
Lulus provides free standard shipping (seven to eight business days) on orders of $50 or more. For orders under $50, Lulus charges a flat rate of $5.
Lulus also offers faster shipping for an additional fee, including three-day shipping (flat rate of $9), two-day shipping ($18) and one-day shipping ($25).
Return Policy
The Lulus return policy lets you return qualifying items within 30 days of delivery for a refund. Returns sent within 10 days of delivery are eligible for free return shipping; returns sent after 10 days of delivery will have a $7 return fee deducted from your refund.
In order to be eligible for a return, your item must be unworn and unwashed with tags and any hygienic liners attached. Final sale items are not eligible for returns.
Gift Cards
Lulus gift cards are sent via email to recipients in digital form. Gift cards are available in any denomination, and can be customized with a design and a personal message.
Customer Service
Lulus customer service can be contacted via live online chat or email at [email protected].
In addition, Lulus customer service can be reached via text at 1 (530) 203-6882, or also via phone call at 1 (866) 918-5858. Text and phone customer service reps are available from Monday through Friday from 5 a.m. to 7 p.m. PT and on Saturday and Sunday from 7 a.m. to 4 p.m. PT.
Lulus customer service can even be contacted via snail mail at the following address:
Lulus.com, 195 Humboldt Ave, Chico, CA 95928 USA
App
The Lulus app is available for iOS and Android devices. The app lets you shop Lulus' entire collection, manage your account, track your orders and write reviews. The app also alerts you about app-only sales and promotions, and offers design tips and style inspiration.
Email Sign-Up Discount
The Lulus email signup discount is good for 15% off a future order. After signing up for Lulus e-newsletter, you’ll receive the 15% discount, in addition to promotional emails throughout the year.
Rewards
The Lulus Rewards program is called Love Rewards. The program is free to join, and lets members earn one point per $1 spent at Lulus. In addition, members can earn points for things like following Lulus on social media or signing up for its email newsletter.
Love Rewards is made up of four membership tiers: Member (0 to 299 points), Insider (300 to 699 points), Icon (700 to 1499 points) and All Access (1,500+ points). As members earn more points, they move to higher membership tiers and unlock one-time new-status discount, plus other perks—including early access to promotions, priority back-in-stock notifications, exclusive offers and more.
