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Wayfair is a large e-commerce company that operates several retail websites. These include Joss & Main, Wayfair, Perigold, Birch Lane and All Modern. Founded in 2002, this online marketplace employs more than 16,900 employees. Wayfair was founded by Steve Conine and Niraj Shah in Boston, Massachusetts. Its original name was CSN stores. By 2006, the company's revenue had increased to more than $100 million. The following year, the company expanded to regions outside the United States. In 2011, CSN was rebranded as Wayfair. This company primarily operates online with a few physical locations in the United States. Warehouses and distribution centers are located in several areas including North America, Berlin and Ireland. E-commerce items that customers can buy at Wayfair include furniture, bed/bath, organization, lighting, appliances, baby/kids, kitchen, outdoor and rugs. Wayfair is an award-winning company; recent awards include Boston Business Journal Best Places to Work, Boston Globe Top Places to Work, Webby Awards Best Shopping App and MediaPost Best Retail App for Customers. Social media accounts include LinkedIn, Instagram, Twitter, Pinterest and Facebook. Customers choose Wayfair because of its competitive pricing and merchandise quality.
Wayfair offers daily sales on its website. These include open-box discounts, closeout specials and half-price sales. Customers can score extra discounts on Black Friday and during the holiday season. Additionally, customers will receive a coupon for $40 off upon approval of a Wayfair credit card.
There are several ways to contact customer representatives at Wayfair. The customer service telephone center is available each day until 8:00 p.m. EST. The phone number is 1 (844) 960-1190. Other ways to contact Wayfair include through email and social media accounts.
App & Rewards
Customers can download Wayfair's app for their Android or Apple devices. Additionally, Wayfair has a rewards program. Customers must have a Wayfair credit card to receive points toward their purchases. For every dollar spent, customers can earn one point.
Wayfair makes it easy for customers to buy gift cards for friends and family members on its website. Gift card denominations range from $50 to $250. These cards never expire. Customers can send them to their recipients via email.
Wayfair's return policy is a customer-friendly one. Customers can return items within 30 days after they have been delivered. Exclusions to Wayfair's return policy include clearance items, personalized items, gift cards, bundled items and open-box items. In exchange for their returns, customers will receive a store credit or refund.
Customers can apply for two types of credit cards on the Wayfair website. The Wayfair Mastercard can be used at any retailer. Wayfair credit cards can be used on the website only. Perks of both cards are $40 off a qualifying order, no annual fees and 5% back in Wayfair rewards.
Customers can cancel an order at any time before Wayfair ships it. After an order has been shipped, customers can return it to Wayfair. However, customers may have to pay for the shipping return costs.
Wayfair offers protection plans for some of its items. These plans have an additional cost. Coverage begins as soon as the order is delivered. Types of protection plans include Uniters, Warrantech and SquareTrade.
Wayfair takes several precautions to prevent fraud and compromised accounts. If customers suspect fraudulent activity on their account, they should call Wayfair immediately. Examples of fraudulent activity include suspicious emails, unrecognizable order confirmations and unauthorized account changes.
Wayfair ships orders of $49 or more free to locations within the contiguous United States.
Business and Trade Professionals can sign up for free membership and get as much as 25% discount on members-only deals with no requirement for a minimum purchase.
If you're planning a wedding, let Wayfair's dedicated registry specialist help you manage your gift list online, and make sure your guests choose your favorite items for your new home. Enjoy a 10% fulfillment discount for purchases made up to 6 months after your wedding date.